TP-Link 3G Mobile Wi-Fi Router Configuring & Troubleshooting

How to troubleshoot when there is no internet connection using the 3G Mobile Wi-Fi router - Case 1

Note: This article is applied in the following situation: You can connect to the wireless of the 3G Mobile Wi-Fi router, but none of your devices can get internet access.

Preparation: log in the web interface(refer to How to Log in the Web Interface of 3G Mobile WIFI Router ) check the ‘Ip address’ in the ‘status’ window.

  

If the Ip address is not 0.0.0.0, then refer to the following faq:

How to troubleshoot when there is no internet connection using the 3G Mobile Wi-Fi router (Case 2)?

If the Ip address is 0.0.0.0, it means the router is not connected to the internet yet. The reason can be that SIM card’s supporting BAND is not the same with this router’s or the router’s self-inserted APN is different from ISP’s etc.( ISP stands for the Internet Service Provider)

Solution:

1: Sim card’s supporting band is not the same with the router’s

The phenomenon can be that the sim card is not recognized by the router at all( you will see that the ‘profile list’ is ‘none’ and the ‘network status’ is ‘disconnected’)

Solution:
Check with your 3G service provider to make sure that your SIM card supports the 2G/3G band ( WCDMA：2100/900MHz; GSM: 850/900/1800/1900MHz) and it’s working properly when it’s inserted to your phone.

2: The router’s self-inserted APN is different from ISP’s

APN info is inserted in the modem before you input your SIM card. Sometimes, your ISP may change their APN without our notice.

Solution:
Confirm the APN type, username and password( optional) with ISP. And create a connection profile by yourself.

Go to ‘advanced’--’dial up’---’profile management’--’create’.

Input the ‘APN type’ and ‘APN’ from ISP,‘profile list’ ‘profile name’ can be something you like； ‘username’ and ‘password’ are optional and decided by ISP----click on ‘create’.

After you do the above troubleshooting, if still no internet access, then you may update the firmware to the latest one for a try refers to:How to Upgrade the Firmware on 3G Mobile WiFi Router?

For further assistance, please contact support@tp-link.com.

This Article Suits for: M5360 , M5350 , M5250

How to troubleshoot when there is no internet connection using the 3G Mobile Wi-Fi router- Case 2

Note: This article is applied in the following situation: You can connect to the wireless of the 3G Mobile Wi-Fi router, but none of your devices can get internet access.

Preparation: log in the web interface(refer to How to Log in the Web Interface of 3G Mobile WIFI Router )----check the ‘Ip address’ in the’status’ window.

If the ip address is not 0.0.0.0, then the reason you don’t have internet access may be DNS, unstable 3G network etc. Please refer to the following to do troubleshooting.

If the ip address is 0.0.0.0, please refer to another FAQ:

How to troubleshoot when there is no internet connection using the 3G Mobile Wi-Fi router(Case 1).

Solution:

1: unstable 3G network.

Solution:  make sure that the Sim card is working stably when it’s inserted in your phone at the same place or confirm with your ISP that the Sim is working properly.

2: DNS problem.

Sometimes, the default DNS server inserted will not work due to some unclear reasons.

Solution： go to change DNS: go to ‘advanced’---’DHCP Server’---’basic settings’,  change ‘primary DNS’ to ‘8.8.8.8’, change the ‘secondary DNS server’ to ‘192.168.0.1’.-click on ‘save’.

After you do the above troubleshooting, if still no internet access, then you may update the firmware to the latest one for a try refers to:How to Upgrade the Firmware on 3G Mobile WiFi Router?

For further assistance, please contact support@tp-link.com

How to login to the 3G Mobile Wi-Fi Router's web management page?

The web-based management page is a built-in internal web server that does not require internet access.  It does however require you device to be connected to the TP-Link router. 

Note: Note: Low version of your web browser may cause compatibility problem with the web-based interface(management page) of your device, such as unable to log into the interface, display incomplete features etc. Some old Internet Explorers or Android phones might not be able to log in the web interface of 3G mobile WIFI router. 

Preparations:

Have SSID and Wireless Password ready.  They are printed on the internal side of the back cover.

( For M5360, they are printed in the label attached to external part of the back cover).

For M5360:

Step 1: connect to the wireless network

Find out the SSID on your laptop, ipad or phone etc; then click on “connect”, key in the “wireless password” of the router.

  

Step 2: Once the wireless is connected please open the web browser---type in http://192.168.0.1 in the address bar---input “admin” as “ login password”----click on “log in”.

For GrameenPhone APN is: “gp internet”

• GrameenPhone: APN: gpi nternet
• Banglalink APN: blweb
• Robi APN: internet
• Airtel Internet, APN: internet

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